Return Policy
At Nawabi Online, customer satisfaction is our priority. We strive to deliver premium ethnic wear with the highest quality standards. If you are not completely satisfied with your purchase, please review our return and exchange policy below.
Eligibility for Return
Products are eligible for return only if:
The request is raised within 7 days from the date of order delivered at your end
The product is unused, unworn, unwashed, and undamaged
All original tags, packaging, and accessories are intact
The item is returned in its original condition
Nawabi reserves the right to reject returns if the product does not meet the above conditions.
Refund Policy
Approved refunds will be processed through Bank Transfer or the original payment method, wherever applicable
Refund processing may take 7 working days after the product passes quality inspection
Non-Refundable Charges
The following charges are non-refundable:
- Express or priority shipping charges
- Cash on Delivery (COD) handling charges
- Any convenience or payment gateway charges, if applicable
- Damaged, Defective, or Incorrect Products
We request customers to inspect their order upon delivery.
In case of damaged packaging:
Customers may refuse to accept the shipment if the outer packaging appears tampered with or severely damaged
For missing, defective, or incorrect products:
An unboxing video is mandatory for verification
Clear images/videos showing the issue must be shared with our support team within 48 hours of delivery
Without proper proof, Nawabi may not be able to process the claim.
Return Process
To initiate a return request, customers may contact our support team through email or phone with their order details.
Depending on the location and service availability:
Customers are requested to courier the parcel to our return address mentioned below
Return Address
Nawabi
Villa no 7, Prime Villas,
SIDDHIVINAYAK SANKALP,
Wadachi Wadi Rd, Shree Siddhivinayak Meera,
Undri, Pune, Maharashtra – 411060
Contact Number: +91 9005011002
Once the returned product is received, it will undergo a quality check. After approval, the refund or exchange process will be initiated.
Additional Terms
Each product/order is eligible for return only once
Nawabi reserves the right to deny returns that do not comply with this policy
Sale items, customized products, and certain promotional products may not be eligible for return or exchange unless received damaged or defective
Cancellation Policy
Orders can only be cancelled before dispatch
Once the order has been shipped, cancellation requests will not be accepted
Order Modification Policy
Customers can request changes to:
- Size
- Delivery Address
- Phone Number
Modification requests must be made before dispatch by contacting our support team with the order number and updated details.
International Orders
Returns, refunds, or exchanges are not applicable on international orders
Customers are advised to contact our support team for sizing or product assistance before placing an international order
Need Assistance?
For any questions related to returns, exchanges, refunds, or orders, please contact us:
Email: support@nawabionline.com
Phone: +91 9005011002
